Shipping

How long will it take to receive my order and how much will it cost?

All orders are processed within 24 hours and tracking information will be provided within 2-7 business days. Unless noted as a Pre-order. Pre-orders have expected ship date noted on product pages.

SMALL PARCEL: All products ship FREE via standard ground delivery. Shipping times vary among products. General shipping for in stock items is within 1-2 weeks. You will receive tracking via email once your order ships. For large parcel, please consult the support team through support@aawdecor.com for detailed shipping fee.

Additional Specialist Delivery

These products require a specialist delivery service. For some furniture, our team will be in touch to arrange a delivery date with you.

Where do my products ship from?

Your product(s) will be shipped to you directly from our warehouse in the US and China, therefore they will be sent from the country based on the stock availability.

Please note that if your country is outside our delivery zone, you will be responsible for any customs fees or duties incurred during the delivery of your order.

International Deliveries

Orders sent internationally or across customs borders may incur local duties and taxes. Currently, we DO NOT handle these charges for you. Therefore, on receipt of your order, you will need to pay for these yourself, locally.

Please contact your local customs office if you need further information before placing your order. If you refuse to pay the charges due on the parcel, it will be abandoned by your country's customs authority and you will not be refunded. If there are any outstanding charges (including, but not limited to: holding fees, entrance fees, abandonment fees) these may also be billed to your payment method also.

Can I have my parcel redirected to a different address?

We are unable to change your delivery address once your order is confirmed and ready to ship. However, if your item has not shipped we may be able to change the delivery address for you. Please contact support@aawdecor.com within 24hrs of placing your order and we will endeavour to update the address.